Rummler Brache

Introduction:
Looking to become a process-driven organization? This powerful session gives participants a solid foundation in the best-of-class process improvement methodology: the Rummler-Brache approach.

Individuals learn how to link organizational strategy to performance improvement plans. They develop basic process mapping skills and learn a process redesign vocabulary. They then apply their knowledge in a robust case study to document, analyze, and improve real-world processes.

Program Format:
Interactive, case-driven workshop with mapping practice and application

Length of Program:
2 days

Agenda:
Phase 0: Performance Improvement Planning
Phase 1: Process Improvement Project Definition
Phase 2: Process Analysis and Design
Phase 3: Planning Implementation and Managing Change
Phase 4: Managing the Process Sideways
Phase 5: Managing the Organization Sideways

Who Should Attend:
The process novice, executive, manager, or design team member seeking a working knowledge of process improvement and key process models

Topics Addressed:

• Systems view of an organization
• Managing the organization as an adaptive system
• Defining critical business issues and a process improvement project
• Documenting and analyzing current processes, or the “IS” state
• Identifying areas for improvement and designing solutions
• Constructing maps to document the “SHOULD” process
• A model for implementing and managing change