Rummler Brache

We have many publications and presentations available for download and sharing.  We frequently update this web page with new releases as well as some of our more requested papers.  Please contact us at cservice@rummlerbrache.com if you are searching for a particular paper which is not included in the list below.

Rummler-Brache has just published a new white paper, written by Alan Brache, Founder of the Rummler-Brache Group and co-author of the best seller, Improving Performance: Managing the White Space on the Organization Chart. His essay, What is a Process and Why Should You Care? is an insightful overview of the most crucial steps in a process improvement project.

Many performance improvement specialists believe the purpose of "mapping" is to "see" what is wrong with a process and also to "see" what to do about it. For these individuals, mapping is process improvement. If this is your belief, here is another perspective.

Business fragmentation occurs when critical processes aren't managed as an integrated whole. Processes in a highly fragmented organization resemble a labyrinthine system of poorly joined plumbing, with pipes that leak time, money, and customer value. Your first step is to adopt a simple, disciplined approach to defining, integrating, and managing processes.

Our field research project yielded some interesting insights into the application of process management in U.S. firms today. The research implies that only one out of every three U.S. organizations exercises comprehensive, "end-to-end" business process management. Furthermore, they are weak in their overall process management capabilities as shown by their lack of a consistent approach to process improvement and bona fide performance metrics.